Managed OpenStack Services (SRE Pod)
Operate upstream OpenStack like a hyperscaler with SLA-driven, 24×7 enterprise support
Reliable day-2 operations for production OpenStack environments covering incident response, upgrades, patching, capacity governance, and continuous reliability improvement.
SRE Operations Coverage
Comprehensive platform operations and reliability engineering
24×7 Support Availability
Incident management across P1-P4 severity levels with on-call rotations and response playbooks
Reliability Engineering
SLO/SLA alignment, root cause analysis, problem management, and reliability backlog prioritization
Platform Lifecycle Management
Security patching, upgrade planning, configuration baseline control, and capacity planning
Observability & Operations
Zabbix monitoring, Grafana dashboards, OpenSearch logging, and operational runbooks
Automation for Day-2
AWX/Ansible automation, self-healing patterns, backup/restore, and DR readiness checks
Change Management
Release coordination, configuration drift control, and change window agreements
Key Benefits
Why choose managed OpenStack operations
Engagement Options
Flexible support models to match your needs
SRE Pod 16×5
Business-hours coverage with escalation
SRE Pod 24×7
Around-the-clock operations
Hybrid Model
Customer L1 with XaasIO L2/L3 escalation
Co-Managed
Shared responsibilities with defined boundaries
Scope
What's included and excluded
What's Included
- Platform troubleshooting and incident handling
- Monitoring, alerting, and dashboard management
- Patching guidance and execution
- OpenStack upgrade planning and execution
- Runbooks and operational documentation
- Capacity planning recommendations
- Root cause analysis reports
- Day-2 task automation
Exclusions
- Application-level support inside guest VMs
- Custom OpenStack feature development
- Major architecture re-platforming
- Physical datacenter hands-on work
- Third-party licensing negotiations
- End-user helpdesk support
Get SLA-Backed OpenStack Operations
Predictable upgrades, measurable reliability improvements, and an SRE Pod model tailored to your environment.
Schedule Meeting